Get in Touch With Us
Got a question about something you have read on patientconcern.org.uk, spotted an error, or want to flag a change at one of the brands we cover? This page explains how to reach the team behind Non Gamstop Casinos and what kind of enquiries we can help with.
How to Reach Us
The quickest way to get in touch is by email at [email protected]. We read every message that comes in and aim to reply within a couple of working days. A short summary of what your enquiry is about helps us route it to the right person and get back to you faster.
What We Can Help With
We cover casinos not on Gamstop, betting sites not on Gamstop, and the wider landscape of UK online casinos, so most of the messages we receive fall into a few categories:
- Questions about a specific site — If you want more detail on how we rated a brand such as Betmica, Kikibet or Betninja, or how a welcome offer works in practice, ask and we will explain our reasoning.
- Corrections — Bonus terms, wagering requirements and site availability change often. If something on the page has moved on since our last check, telling us helps keep the comparison accurate.
- Suggestions for coverage — If there is a payment method, game type or new casino not on Gamstop you think we should be looking at, we are happy to hear it.
- Concerns about gambling behaviour — If you or someone you know is finding it difficult to control their gambling, tell us and we will point you towards independent support services. Self-exclusion through Gamstop remains a legitimate option for UK players who want it, and nothing on this site is intended to discourage anyone from using it.
- Partnership or listing enquiries — Operators wanting to discuss a listing should introduce themselves and outline what they have in mind. We are transparent that some of our links are commercial, and that relationship never decides how a brand is rated or ranked.
What Happens After You Get in Touch
Every message is read by a person, not answered automatically. Once we have looked into your query, we will reply directly rather than sending a generic template. During busier periods a reply may take a little longer than usual, but we will always follow up.
If your message relates to something already published, such as our rundown of trusted non Gamstop casinos in the UK, please mention the specific brand or section so we can check the detail quickly.
Before You Write In
A few things are worth checking first, since they cover the questions we get asked most often:
- Bonus terms, minimum deposits and wagering requirements are set by the operator and can change without notice, so always confirm current terms on the casino's own site before you rely on them.
- Casinos not on Gamstop are typically licensed outside the UK, often in Curaçao, rather than by the UK Gambling Commission, and they operate outside the Gamstop self-exclusion scheme by design. That is a different regulatory setup to a UKGC-licensed site, not a right or wrong one.
- You must be 18 or over to use any of the sites we discuss, and gambling should always be treated as entertainment rather than a way to make money.
If your question is not answered by any of that, send it over and we will do our best to give you a straight answer.
A Note on Accuracy
We try to keep our reviews and comparisons current, and reader feedback is a genuine part of that process. If something we have published looks out of date, unclear, or does not match your own experience, we would rather know than not. Thank you for taking the time to reach out.